APSENTIZAM KAO DRUŠTVENI I EKONOMSKI PROBLEM - MJERENJE I KONTROLA UZ PODRŠKU INFORMACIONIH TEHNOLOGIJA
ABSENTEEISM AS A SOCIAL AND ECONOMIC ISSUE – measuring and control supported by information technologies

Summary/Abstract: More or less, absenteeism exists in every organisation and institution. This is the most frequent and most visible indicator of problems in an organisation and society as well. In human resources management, absenteeism means multiple absences of employees from their jobs without a justified reason. Absenteeism is regarded as one of the most complex management problems in all organisations. In occupational health and occupational psychology, absenteeism is mostly indicator of certain social, health or personal disorders (e.g. social dysfunctionality, troubled interpersonal relationships, stress, mobbing, work conditions, personal lack of work ethic, strategies to avoid work, depression, alcoholism, other forms of addiction etc.), especially if absence is due to illness or without approval.Nowadays, absenteeism is rightfully considered a massive social disorder, which occurs as a result of numerous internal, external, and personal factors. Absenteeism can be measured in terms of frequency and duration of absence, of being late, leaving work too early and other forms of occasional and temporary abandoning a specific organisational role. Control of absence from work can be performed through recording the time with information systems or, more precisely, functionality of human resources management software solutions i.e. modules to record presence that record the time of arrival, departure, explanation of reasons for coming late, allowing the employees to record the time spent on different jobs, linking with payroll, generating reports for the management etc. This paper presents the etalon model and specifies the structure of a part of human resources management information model, which is built based on results of theoretical studies and empirical accounts.

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