ВЪВЕЖДАНЕ НА СТАНДАРТИЗИРАНИ ДЕЙНОСТИ В ПРОЦЕСИТЕ НА ОБСЛУЖВАНЕ – ПОЛЗИ И ПРОБЛЕМИ
IMPLEMENTATION OF STANDARD WORK IN THE SERVICE PROCESSES - BENEFITS AND PROBLEMS
Author(s): Yulia Yorgova
Subject(s): Economy
Published by: Бургаски свободен университет
Keywords: standard work; services; types of service processes
Summary/Abstract: In this paper it is analyzed the opportunities for implementing the principle of standard work in the various types of service processes performed in the service organizations and offices. As a result some general conclusions regarding the benefits and problems of the application of this concept have been formulated.
- Page Range: 248-256
- Page Count: 8
- Publication Year: 2016
- Language: Bulgarian
- Content File-PDF
