Quality management
Quality management

Author(s): Jerzy Łańcucki, Jacek Łuczak
Subject(s): Economy, Business Economy / Management
Published by: Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu
Keywords: quality of life;quality management;product and service quality;quality management system;ISO 9000;ISO 9001;ISO 9004;sustained success;excellence models;process management;industrial management system;
Summary/Abstract: 1. Risk and business continuity management – essence and objectives. 2. Systematic solutions in risk and business continuity management. 3. Practical aspects of risk and business continuity management. 3.1. Implementation of a business continuity management system. 3.2. Risk and business continuity management – research results. 3.3. Quality management as a tool for risk management.1. Quality of life. 2. Product and service quality. 3. Quality management system. 3.1. ISO 9000. Quality management systems. Fundamentals and vocabulary. 3.2. ISO 9001. Quality management systems. Requirements. 3.3. International standard. ISO 9004. Managing for the sustained success of an organization – a quality management approach. 4. Correspondence between quality management systems and excellence models. 5. Process management. 5.1. Process management. 5.2. Business process management. 5.3. Essence of a process and process management. 5.4. Identification of processes and graphic modeling. 5.5. Business process modeling. 5.6. Business process models. 5.7. Standardization in process management. 6. Industrial management systems. 6.1. ISO 20000 – IT services management system. 6.2. Quality management systems in medical industry. 6.3. Quality assurance for supplies in aerospace industry on the basis of the AS9000 standards. 6.4. Systematic quality management for telecommunications industry suppliers on the basis of TL 9000. 6.5. Normative basis for quality management in automotive industry. 6.6. NATO requirements within the scope of quality management.

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