WEWNĘTRZNA OCENA DOKONYWANA PRZEZ KADRĘ KIEROWNICZĄ JAKO NARZĘDZIE ZARZĄDZANIA W PODMIOTACH LECZNICZYCH NA PRZYKŁADZIE SZPITALA KLINICZNEGO
The paper presents the results of the research aimed at finding out the managers’ opinions about the functioning of various aspects of managing a large health care entity such as a clinical hospital. The research was conducted in a clinical hospital in Poznan in the 2012 year. 36 employees – middle managers – participated in the study. The following ones were, among others, evaluated: internal audit effectiveness, the remuneration system, the system of communication inside the hospital, the way of updating procedures and the mechanisms serving to maintain the continuity of activity in times of emergency. The work of the hospital’s management was also evaluated. Nearly 50% of the participants of the study highly evaluated such aspects as, among others: the information flow system and the mechanisms allowing for maintaining the hospital’s activity in the case of unpredictable events. The remuneration and promotion system was lower evaluated; in the opinion of 55.5% of the participants it does not have an influence on the effective employee management. Almost 60% of the managers perceived the need for systematic internal evaluation.
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