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The Impact of Chatbots on Customer Satisfaction: A Systematic Literature Review

Author(s): Alfredo Daza,Wilfredo Fabriccio Peralta Robles,Jahaira Arely Salazar Jiménez / Language(s): English Issue: 3/2023

The main objective of this article is to distinguish the impact of chatbots technology on customer needs. A systematic literature review was conducted to determine aspects such as: Studies exist of chatbots, type of chatbots, benefits and countries that used this technology. For this, 34 articles were carried out and analysing the documentation. Among the results obtained are the following that chatbots are applied in Information and Communication Technologies , the most use chatbots are textual, as the benefits are that it solves queries or doubts, and the country that is most used is the United States.

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Developing Air Traffic Control Simulator for Laboratory

Author(s): Dimas Arya Soeadyfa Fridyatama,Suparji Suparji,Meini Sondang Sumbawati / Language(s): English Issue: 3/2023

The widely-used ATC simulator laboratory in air traffic control education lacks research on its development. This study aims to develop a computer-based aerodrome control tower simulator for ATC using the research and development method. The simulator offers a realistic training environment, covering simulation, technicalities, facilities, configuration, equipment, specifications, software, operations, and development. It is a crucial facility in ATC courses at Indonesian aviation universities. Findings demonstrate its effectiveness in enhancing student proficiency and reducing reliance on external suppliers. The resulting design concept, developed through research and development, can be utilized by local experts to promote advanced technology mastery and cost efficiency in ATC training systems. It provides opportunities for local experts and serves as a model for other countries, advancing ATC education.

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The Technology Acceptance of Intelligent Silaturrahmi-based Collaboration Gamification Mechanic (ISb-GM) in Small Medium Enterprise

Author(s): Fitri Marisa,Arie Restu Wardhani,Wiwin Purnomowati,Mardiana Andarwati,Affi Nizar Suksmawati / Language(s): English Issue: 3/2023

This study evaluated the technology acceptance level of the proposed collaboration gamification framework based on the cultural principle "Silaturrahmi" and intelligent system (ISb-GM). This study uses the TAM (Technology Acceptance Model) to evaluate user acceptance of the ISb-GM framework by adding four attributes from the collaboration's parameter. 36 hypotheses are formulated with a sample of 293 respondents. Proving the hypothesis resulted in 29 hypotheses being accepted, while seven were rejected. These results suggest that the proposed framework is generally accepted. In comparison, the rejected hypothesis informs that technology needs to be applied more extended and continuously so that users can learn more about it and feel the benefits. This research has two implications. Firstly, SME developers can consider and implement this proposed framework in their communities to improve collaboration performance. Second, gamification technology developers can consider and improvise proposed gamification mechanics to develop collaboration mechanics for various fields.

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Fuzzy System for Perception Level Estimation in E-Commerce Web Sites

Author(s): Gabriel Elías Chanchí G.,Manuel Alejandro Ospina A.,Manuel Saba / Language(s): English Issue: 4/2023

Customer reviews on e-commerce platforms significantly impact the acceptance of products offered by companies. In this paper we propose a software system based on fuzzy logic for estimating the level of perception of users of e-commerce portals regarding a product or service. The constructed system receives as its first input the level of perception of opinion, determined through sentiment analysis, while the second input is the star rating provided by each user for the product or service. For the development of the proposed fuzzy system, the RAD (Rapid Application Development) methodology was used. The fuzzy system presented in this paper aims to support decision making in the marketing divisions of companies with respect to the products and services offered.

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Domain Driven Design Approaches in Cloud Native Service Architecture

Author(s): Jordan Jordanov,Pavel S. Petrov / Language(s): English Issue: 4/2023

With the proliferation of cloud native services, the need for efficient software design strategies has become of the utmost importance. The hypothesis of this article is that domain driven design approaches, when integrated into cloud native service architecture, provide a valuable methodology for building modular, scalable, and maintainable systems. The goal of the article is to analyse how these approaches can improve software design while also contributing to system availability, reliability, and resilience. The methodology employed in this study involves the analysis of domain-driven design approaches and their integration with cloud native technologies. The paper emphasizes the importance of clean domain models, well-defined bounded contexts, and the separation of concerns in enterprise-grade software. While focusing on foundational concepts, the paper suggests the potential for a future case study to illustrate the domain driven software development process in action. While the paper does not provide specific empirical results, it highlights the potential benefits of adopting domain-driven design and cloud native architectures. That is why the article examines the fundamental components of domain driven design, their integration with cloud native technologies, benefits, and challenges. In addition, the study sets the stage for further research in this area to help software architects and developers.

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The Role of the Warehousing Module in the Building of a Modern Enterprise Resource Planning System

Author(s): Tihomir Stefanov,Silviya Varbanova,Milena Stefanova,Evsin Hasanov / Language(s): English Issue: 4/2023

This article presents a developed and functioning Enterprise Resource Planning (ERP) for the warehouse logistics management, designed for the needs of small and medium-sized companies in Bulgaria. The current ERP system aims to satisfy the needs of a specific transport company – to track and manage the main activities. The main thesis of the present development is the leading role of software innovations in the use of data, their summation and distribution among the company's employees in real time. The design methodology of the developed system includes a study and thorough analysis of customer needs and requirements in order to fully cover the processes in the client company. At the same time, the system is flexible enough to adapt easily to future changes in the customer environment. The article presents the main characteristics of the implemented system, such as ease of use, speed, and intuitive design. As a result of its implementation, the management decision-making processes of both the middle and senior management teams of the company have been significantly supported and facilitated. The developed system has a market implementation in Bulgaria, and is in the process of searching for sales representatives, partners and customers in other countries.

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Analiza użyteczności i funkcjonalności aplikacji mobilnej e-podróżnik.pl w świetle badań własnych

Author(s): Oliwia Pietrusiak / Language(s): Polish Issue: 1/2022

The article is devoted to the e-podróżnik.pl mobile application. Its purpose is to analyze the usability, and functionality of this application. It is characterized and its activities are presented. Usability and functionality are defined in the text. The entire methodology of the study was characterized, including the purpose and scope of the study, research problems, as well as the organization and course of the study. The research tool – the survey questionnaire – was also described. The results were presented, analyzed, and interpreted. Conclusions have been drawn that the usability and functionality of the application, and the user experience of using the application can be improveed.

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Digital Transformation of Education Based on Artificial Intelligence

Author(s): Ivan KLOPOV,Olexandr Shapurov,Valentina Voronkova,Vitalina Nikitenko,Roman Oleksenko,Irina Khavina,Yulia Chebakova / Language(s): English Issue: 4/2023

The digital development of the modern world requires the formation of a cognitive model of education based on artificial intelligence and the development of approaches to the analysis of smart education, which is its basis. The cognitive model of education based on artificial intelligence emphasises the importance of deep learning, a deep understanding of educational digital concepts, and the formation of values and culture necessary to address the challenges of modern development. The development of a cognitive model of education is aimed at developing critical and reflective thinking, improving cognitive skills and active learning, including online learning.

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Application of Software Tools in the Identification of Robotic Workplace Cooperation in the Design Phase

Author(s): Ján Duplák,Maryna Yeromina,Darina Dupláková,Samuel Mikuláško,Zuzana Mitaľová / Language(s): English Issue: 4/2023

Creating design solutions for robotic workplaces is a complex issue of a multidisciplinary nature, which requires expert knowledge and experience of several scientific disciplines, primarily focused on technical sciences. The continuously developing field of software solutions helps in the process of creating robotic workplaces. Currently, there are several software tools on the market that simplify and speed up the creation of robotic workplace models. Through these software applications, it is possible to create 2D and 3D model solutions, as well as structural strength calculations, optimization, functional tests and, in some cases, virtual commissioning. This contribution describes the possibilities of applying software tools within the design of a robotic workplace. The introductory part of the article is focused on a theoretical analysis of the design of a robotic workplace, with a focus on the characteristics of the possibilities of conceptual solutions and safety. In the next part of the article, the tools that are most often used in technical practice when setting up robotic workplaces are identified. The given software tools are also specified from the point of view of the possibility of basic work and the creation of model solutions. The result of the work determines the areas of use of software tools and the creation of model solutions of robotic workplaces on a practical example. In the conclusion of the article, the findings are summarized in the context of developing design cooperation of robotic workplaces using industrial software tools.

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Balancing the Equation: Investigating AI Advantages, Challenges, and Ethical Considerations in the Context of GPT-3, Natural Language Processing, and Researcher Roles

Author(s): Asep Ridwan Lubis / Language(s): English Issue: 4/2023

Artificial Intelligence's (AI) revolutionary capacity is exemplified in GPT-3, an advanced model in Natural Language Processing. GPT-3's potential to generate human-like text and facilitate language tasks is unparalleled. This abstract highlights GPT-3's diverse applications, advantages, challenges, and ethical considerations. It underscores its role in enhancing research quality, promoting creative writing, and aiding language translation. However, it cautions against biases, inaccuracies, and limitations. Embracing GPT-3 requires balancing academic integrity, enriching education, and employing rigorous security measures. Ultimately, GPT-3 propels AI research by bridging language gaps and shaping innovative AI applications.

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Factors Affecting M-commerce Adoption in Oman using Technology Acceptance Modeling Approach

Author(s): Syed Jafar Naqvi,Hafedh Al-Shihi / Language(s): English Issue: 4/2014

The advancement in mobile technologies has influenced many countries to adopt mobile services in their private and public organizations including Oman. M-commerce services are growing rapidly with the exponential growth of mobile devices, technologies and networks. Hence, many business organizations private or public use them to improve revenue, reduce costs, maintain their competitive edge and achieve a level of high efficiency. Although there were many M-commerce services introduced, it was hard to find evidence of any study conducted to determine their successes or failures. This study is an attempt to explore the factors affecting the adoption of M-commerce services in Oman using the Technology Acceptance Model (TAM) approach

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Polar Response of a Circular Piston

Author(s): Iliyan Iliev / Language(s): English Issue: 3/2014

The current paper reviews theoretically and examinesexperimentally the polar plotof a loudspeakerin the far and near field.An original equation for sound pressure calculation in the near and far field is proposed. An experiment is conducted to confirm the theoretical data and the accuracy of the proposed expression. Several conclusions are drawn from the analysis of the study

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Engineering a Web Based Performance Evaluation System and Devising Mathematical Model forPerformance Measurement

Author(s): Bekim Fetaji,Majlinda Fetaji,Mirlinda Ebibi,Dzavid Begovic / Language(s): English Issue: 2/2014

This research study tries to foster a research on software engineering of a web based solution for performance evaluation. The contributions of the research study are development of a methodology perspective, mathematical model of estimation calculationand performance measurements with its analyses, insights and recommendations. The methodology includes applying different patterns, structural definitions and creating five-layered application that will follow the cyclomatic code analyses recommendations. Another contribution that the study tries to make is to become a good reference point for further researches in developing performance evaluation. Finally, the research results, insights and user evaluations have been stated and recommendations are provided.

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Operational Value and Accessibility of Services in SOA-based Intelligence Information Systems

Author(s): Jugoslav Achkoski,Nevena Serafimova,Slavko Angelevski,Metodija Dojchinovski,Dimitar Bogatinov / Language(s): English Issue: 3/2013

The concept of Service-Oriented Architecture (SOA) can be used as a foundation for establishing an integrated Intelligence System, which would be based on services as software components. It offers better coordination among institutions involved in intelligence, thus providing increase of intelligence effectiveness. In this article, the central focus is placed on determining measurement tools that allow evaluation of the service’s potential within an Intelligence Information System (IIS). The defined metrics’ aim is to estimate the accessibility status of services in IIS, thus facilitating the decision-making process prior to initializing a request for intelligence data gathering. Taking into account the individual service characteristics of reliability and cost, we gain additional insight into both momentary and periodic, weighted accessibility status of the system. By employing these estimations we hope to enhance our ability to understand, and consequently control and improve the results produced by our IIS.

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Estimating SAD Low-Limits for the Adverse Metabolic Profile by Using Artificial Neural Networks

Author(s): Edith Stokic,Biljana Srdic Galic,Aleksandar Kupusinac,Rade Doroslovački / Language(s): English Issue: 2/2013

Cardiovascular atherosclerotic diseasesrepresent the significant cause of death worldwideduring the past few decades. Obesity is recognized asan independent factor for the development of thecardiovascular diseases. There is a strong correlationbetween the central (abdominal) type of obesity and thecardiovascular and metabolic diseases. Among avariety of anthropometric measurements of theabdominal fat size, sagittal abdominal diameter (SAD)has been proposed as the valid measurement of thevisceral fat mass and cardiometabolic risk level. Thispaper presents a solution based on artificial neuralnetworks (ANN) for estimating SAD low-limits for theadverse metabolic profile. ANN inputs are: gender, age,body mass index, systolic and diastolic blood pressures,HDL-, LDL- and total cholesterol, triglycerides,glycemia, fibrinogen and uric acid. ANN output is SAD.ANN training and testing are done by dataset thatincludes 1341 persons.

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The Investigation of Gas Ejector Performance using CFD Modelling

Author(s): Kemal Aldaş,Faruk Şen ,İskender Özkul / Language(s): English Issue: 2/2013

Computational fluid Dynamics (CFD) has been widely used to simulate the experimental studies, which cost a lot of time and need to be repeated many times, in different fields of the industry with sufficient accuracy results. Therewithal, the energy conservation and controlled use of energy is very important for the more clean and habitable world. Therefore, refrigerant gases used in cooling systems should not affect global warming and damage to the ozone layer. Regarding that, in this study the ejector performance was mapped in Computational Fluid Dynamics (CFD) software using R600a (isobutene) refrigerant gas that the hydrocarbon-based, non-ODP (Ozone Depletion Potential) and has less effect of GWP (Global Warming Potential).

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Hand Detection Based on Skin Color Segmentation and Classification of Image Local Features

Author(s): Rasim Ahunzyanov,Alexandr Tropchenko / Language(s): English Issue: 2/2013

This paper presents a hand localization method. It built using adaptive skin tone segmentation and identification of image key points specific for a hand. Details about skin detector implementations provided. Application of different feature detectors and descriptors for hand detection is considered. Experimental results show the performance of a method, and demonstrate promising results for hand detection.

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Application of ICT in a Company after Identifying the Characteristics of a Crisis

Author(s): Matija Varga / Language(s): English Issue: 1/2013

The paper proposes the use of information and communication technology required to be applied in a company after identifying the characteristics of a crisis. This paper presents the internal and external causes of corporate collapse. The impact of the crisis on the behaviour of IT managers will also be shown in the diagram. The paper describes in detail possibilities of applying open source, Office in the Cloud and the benefits of using the open-source group. The paper also presents the results of a research based on the data collected from the surveyed employees of companies and institutions (N=53). The displayed information leads to knowledge about which company modules the surveyed employees use the most, and whether they know what Office in the Cloud is. The results of data processing show which feature of Office in the Cloud is important to employees to make a decision on using it.

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Security Measures Against Malware Penetration and Spreading

Author(s): Markina T.A.,Ogolyuk A.A. / Language(s): English Issue: 1/2013

As the title implies the article describes the problems of protection against malicious programs. The widely used method of protection, which is currently the signature analysis, is described. Also the article considers the causes of low efficiency of this method/ A method of protection against malicious programs that would guarantee to prevent the recording and execution of unauthorized programs is offered.

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Usage of Service-Oriented Architecture for Developing Prototype of Intelligence Information System

Author(s): Jugoslav Achkoski,Vladimir Trajkovik / Language(s): English Issue: 4/2012

The level of technological development in society has influence on implementing contemporary technologies because benefits of using ICT make pressure on increasing level of development in society. In this paper we propose key points of usage of Service-Oriented Architecture for Developing Prototype of Intelligence Information System.

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