ADVANTAGES FROM ICT USAGE IN HOTEL INDUSTRY
ADVANTAGES FROM ICT USAGE IN HOTEL INDUSTRY

Summary/Abstract: This paper discusses the usage of information and communication technologies (ICT in the hospitality sector. A particular attention is paid to the ICT application benefits for hotel enterprises. The paper focuses on the hotel industry in one of the most popular tourist destination in Poland  Karkonosze and Izery Mountains. Our findings show that the majority of interviewed hotels apply ICT. Their managers are deeply aware of the ICT implementation importance for the development of hotel industry. The most often noticed advantage from ICT usage is improving service quality and speed. Even though, the level of ICT usage is not as high as expected. It becomes apparent that ICT implementation encounters numerous barriers, among which the major one is the capital intensity of ICT solutions.

• Details
• Contents