The Use of Key Performance Indicators as Useful Decision-Making and Performance Improvement Tools in the Acceptance of the Balanced Scorecard Concept
The Use of Key Performance Indicators as Useful Decision-Making and Performance Improvement Tools in the Acceptance of the Balanced Scorecard Concept

Author(s): Gheorghe Marcu, Radu-Mihai Oanta, Toma Pleşanu, Cătălin Bursuc
Subject(s): Security and defense, Military policy
Published by: Centrul tehnic-editorial al armatei
Keywords: Balanced Scorecard; Key Performance Indicators (KPI); organisation; national defence;
Summary/Abstract: The Balanced Scorecard (BSC) concept is defined and used in managerial practice as a measurement system, as well as a strategic planning and management system, being implemented in business or industrial organisations, in the government system, or non-profit organisations. From the efficiency of management point of view, Balanced Scorecard uses Key Performance Indicators (KPIs) to measure performance within the organisation, through which it can add direct corrections in design, initiatives and daily activities for the achievement of strategic organising objectives. This article presents the role of Key Performance Indicators regarding the evaluation of the actions taken, the decision-making and the overall efficiency of the organization’s activity. Due to the concepts and functions developed within the Balanced Scorecard (BSC), rigorous determination of performance and counter-performance within an organisation (KPI), Balanced Scorecard (BSC) and its instrument of evaluation are also recommended for use in institutions within the defence, public order and national security system.

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