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Constantin Preoteasa, Ciprian-Dorin Nicola (eds.), L’impact anthropique sur l’environnement durant le néo-énéolithique du sud-est de l’Europe // In honorem Dr. Gheorghe Dumitroaia, Bibliotheca Memoriae Antiquitatis, XXXI, Piatra-Neamţ, 2014, 314 p.; Sławomir Kadrow (ed.), with the editorial cooperation of Elżbieta Trela-Kieferling, Bilcze Złote. Materials of the Tripolye Culture from the Werteba and the Ogród Sites, Biblioteka Muzeum Archeologicznego w Krakowie, tom V, Cracovia, 2013, 324 p.; Mirela Vernescu, Bărăganul în preistorie (circa 3500-1200 a. Chr.). Perioada de tranziţie de la eneolitic la epoca bronzului şi epoca bronzului, Editura Istros, Brăila, 2013, 304 p.; Radu Ota, De la canabele legiunii a XIII-a Gemina la municipium Septimium Apulense, Editura Altip, Alba Iulia, 2012, 255 p.
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This study first explains the constructs ethical leadership style and depersonalization. Then, relationships between ethical leadership styles, depersonalization and demographic characteristics are investigated on a sample of banking employees. The purpose of the study is to determine the potential effect of ethical leadership style on depersonalization within banking sector. The effects of demographic characteristics on depersonalization are also examined. The research sample consists of banking sector employees in Edirne Province. Within this scope data were gathered from 110 employees. Frequency analysis, factor analysis and reliability tests, simple linear regression test, Kolmogorov-Smirnov normality test, t-test and one-way Anova were carried out. According to the findings of the study, ethical leadership style has a significantly negative effect on depersonalization and the 22-29 age group displays a relatively higher level of depersonalization. The study concludes with the limitations of the current study and recommendations for future researches.
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The article aims to better understand the impact of intercultural communication competence on personal interaction and customer satisfaction in grocery retail industry. The study explored three major constructs namely intercultural communication competence, personal interaction which is one of the important variables for service quality and customer satisfaction of major grocery retail outlets (e.g. supermarkets and hypermarkets) in Klang Valley area, Malaysia. The customer based approach methodology was adopted and the data was collected using structured questionnaire survey. The measurement of the constructs and their interrelationships were examined based on structural equation modelling approach. Based on the proposed framework, a number of propositions were developed to facilitate empirical research on intercultural communication competences of staff comprises of inter-role congruence and interaction comfort as perceived by customers of the selected grocery retail outlets. This contributes to the development of a theory based path model, which links the intercultural competence to service quality and customer satisfaction. Although numerous researchers have studied the extensive topic of service quality and customer satisfaction, none of those studies explored the critical role of intercultural communication competence and integrated the construct in their service quality and customer satisfaction model. Since intercultural notions are becoming acknowledged as crucial to success particularly in multicultural society, an inclusive dimension of the key determinants of the factor should improve our understanding of this phenomenon and provide an impetus for future research.
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Customer Relationship Management (CRM) and service quality approaches are the most effective ways for retail stores to compete for creating long term brand and customer loyalty by way of ensuring customer satisfaction. Retaining the increasingly sensitive and selective customers has become vital for the retail stores in today’s competitive environment. Within this context, retail stores offer similar services to both sustain their profitability and ensure customer loyalty. Specifically, these stores offer transportation services, run various campaigns, and try to provide effective solutions within their customer services units. The cost of carrying out these activities plays a pressing role. However, the fact that avoiding these costs will lead to customer loss prompts retailing stores to analyze service quality in CRM. In this study, the concepts of service quality and brand loyalty are co-analyzed. The service quality of customer services department of Başakşehir/İstanbul branch of Migros has been measured with a satisfaction survey among customers. The effect of the service quality on brand loyalty is analyzed via structural equation modeling. As a result and based on the Migros example, this study concludes that Migros attaches particular importance to CRM and the service quality contributes significantly to the brand loyalty.
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In spite of having a rapid growth during the last three decades, the mobile phone handset market faces severe competition. Mobile phones, which have been complex technological products, meet more than one need and exceed the line of being only a communication tool. Especially young consumers’ needs, wants, and desires play major role in the existing severe competition among the brands and the formation of mobile phone market itself. In this regard how young consumers make their mobile phone handset decisions is concerned both from academic and industrial points of view. The purpose of this study is to determine the factors that influence the mobile phone handset choices of university students. It presents the findings from a survey carried out to the students in Kyrgyzstan-Turkey Manas University, Bishkek. The study reveals that young consumers primarily use cellular phones for internet, talk, listening to mp3 and radio, taking pictures, and wireless inter-device connections (bluetooth) and accordingly give more importance to the factors that make their phones more usable in their choices. For university students product quality, brand, price, warranty, and model as non-physical features and battery life, color screen, esthetic and appearance, screen resolution, and screen size are important factors as physical features in choosing their mobile phone handsets.
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Project performance models should serve as managerial measurement tools that evaluate the various aspects of projects with a holistic approach. However, predate models in the literature generally focus on limited performance indicators of projects - such as budget and time - for performance assessment and they lack broad perspective. In this respect, we aimed to introduce and propose a new model for the quantitative, effective and holistic evaluation of projects. The proposed model is originally developed as a conceptual approach by Livvarcin (2013) and entitled as The Bridge Model. In this study we enlarged the study and embodied the project performance parameters. In this study, we examine project performance by focusing on two different parameter groups: Process parameters and indicator parameters. Process parameters include seven elements of The Bridge Model, these are preparation phase, initiation phase, implementation phase, closing phase, post-project phase, project atmosphere and project actors. Indicator parameters are measures that are similar to the project parameters used in existing project performance models and they include cost, time, quality, performance of outcomes, motivation, development and competitiveness. We also performed a pilot study to figure out the performance of 42 different projects by using the performance parameters of the proposed model. We proved the validity and reliability of our model by using both quantitaive and qualitative methodologies.
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The opening of the accession negotiations with the EU was an important threshold in implementing important legal and institutional reforms in the field of migration in Turkey. When we come to 2011, it is possible to see a remarkable development, The Law on Foreigners and International Protection in Turkey was drafted and approved by Parliament on 4 April 2013 after some revisions. While the significant reforms are implemented in this policy area, Turkey still maintains the geographical limitation to the 1951 Geneva Convention although removing this limitation is one of the requirements for the EU membership. In this regard, it is important to examine the concerns of decision makers. In other words, Europeanization process that the existing literature mainly indicates, is insufficient to explain the whole picture, it is now necessary to explore domestic dynamics. By using elite interview data, this study argues that it is necessary to conduct an institutional analysis while examining migration policies. What is more, it is indicated that financial concern –based discourses appear one of the important determinants that needs to be addressed.
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The purpose of the study is to test the perceptions of Metropolitan Municipality polices as uniformed job employees in one to one dialogue with citizens as part of their service offerings, with regard to the relationship between job insecurity and burnout with the main hypothesis that “there is a significant relationship between job insecurity and burnout. The sample consists of 117 municipal polices. The study was carried out via survey method. Frequency and descriptive statistical analyses were conducted. According to the findings of the study, there is a (0,398) positive and weak relationship between job insecurity and burnout in 99 % confidence interval, within the limitations of the sample. At the same time, a number of significant relationships among dimensions and sub-dimensions of burnout and job insecurity are discerned.
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The aim of this study is to determine whether there is a differentiation of burnout levels of policemen in terms of some demographic variables (sex, age, marital status, education level, working hours in the profession, rank, work unit) This study is conducted on 153 policemen of Karabağlar Police Department in 2014 by using easily accessible sampling method. The information concerning the independent variables was collected through “Personal Information Form”. The information concerning the burnout levels of police, which serves as the dependent variable in this study, was collected by using “Maslach Burnout Scale”. “t Test” and “one way analysis of variance(ANOVA)” were conducted for data analysis. According to the results of the study, there is a significant difference in the burnout levels of the policemen in terms of age and the total time spent in the job (seniority).
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