Non-Verbal Communication in Business and Culture

Author(s): Silvana Jovcheska,Natka Jankova / Language(s): English Publication Year: 0

The professional communication nowadays is the basis for successful connection on professional and personal level. But the ability to understand and use non-verbal communication and body language is a powerful tool which helps in connecting with others in expressing what they really think. Experts in communication agree that when two people talk face to face, only a small part of the entire message which is shared contains the words they use. Most of the message is contained in the tone of voice, the accent, speed, volume and accidence. The use of non-verbal communication (silence) in writing, speaking and daily business communication is a routine in every culture, in each of the areas mentioned. A modern trend in modern companies worldwide is the usage and interpretation of non-verbal communication of their customers through marketing strategies with aim to improve their distribution and marketing in the world market but also the personal contact with their consumers. Understanding non-verbal communication and interpretation of silence in certain cultures and meeting them in person enhances their feeling of things, both in culture, business and literature.

Дистанция на властта между ръководители и подчинени – къде се намира хотелиерството?

Author(s): Rumen Minkovski / Language(s): Bulgarian Publication Year: 0

Power Distance (PD) effects in Bulgarian organisations have been subject to scientific research for almost a quarter of a century now. However, that type of interaction between managers and employees is a relatively new area of study in the field of human resource management in hotels in Bulgaria. The paper presents the results from 12 empirical studies of PD using Hofstede’s model, two of which are in the hospitality industry. A comparative analysis has been carried out on the Power Distance Index (PDI) and its variables: fear among the employees, their understanding of an actual management style, preferred management style, etc. The results obtained in the hospitality industry show the highest PDI in comparison to other sectors. The paper also discusses some of the consequences high PDI can have for the human resource management practice in hotels. Some proposals are made as how to reduce the PDI.

COMUNICAREA INTERPERSONALĂ EFICIENTĂ - O CONDIȚIE FACILITATOARE A DEZVOLTĂRII PERSONALE A MANAGERULUI ȘCOLAR

Author(s): Tatiana Gribincea,Florentina Ciulei (Ionescu) / Language(s): Romanian Publication Year: 0

COMUNICAREA INTERPERSONALĂ ÎN ORGANIZAȚII

Author(s): Ana Maria Dumitru / Language(s): Romanian Publication Year: 0

Communication represents a process of interaction between people, groups, as a relation mediated through word, image, gesture, symbol or sign. Through it, individuals share their knowledge, experiences, interests, attitudes, feelings, opinions, ideas. Viewed as a process, communication consists in transmission and exchange of information (messages) between individuals. Communication means to tell those around you who you are, what you want, why you want a certain thing, and what are the means you will use to achieve your goals. Communication is defined as “a process through which a transmitter sends information to the receiver through a channel, in order to produce certain effects on the receiver.” In the present paper we analyze the most important types of communication: intrapersonal communication, interpersonal communication, small group communication, public communication / in organizations and mass communication. The success of communication in organizations depends on its manager, who must be a true manager of his organization's communication system, and this requires a continuous effort on his part in accumulating knowledge and training skills in organizational and interpersonal communication

IMPACTUL STILURILOR DE COMUNICARE ORGANIZAȚIONALĂ ASUPRA PERFORMANȚELOR PROFESIONALE

Author(s): Georgiana Corcaci / Language(s): Romanian Publication Year: 0

The art of communication is not a natural process or an ability we are born with. We learn to communicate. Concept and preoccupation of great topicality, the communication style raises a number of problems that require methodological caution: the need for a better operationalization of the concept, approaching the phenomenon in all its complexity, relating the style to the context in which it is applied. More appropriate than looking for the "best style" is to find the "optimal style" that streamlines the relationship between leaders and subordinates. The communication style must be appropriate to the purpose and objectives of the communication, the recipient, the situation and the context of the communication (Pruteanu, 2006).

GESTIONAREA COMUNICĂRII EFICIENTE CU ANGAJAȚII

Author(s): Diana Duca / Language(s): Romanian Publication Year: 0

Traditionally, and this tradition still persists in the Republic of Moldova, theevaluation is seen in terms of requesting all kinds of reports, notes, minutes, tests, projects, etc. What you need to be aware of is that not every activity can be provenby a written document. There are aspects of the activity that can be appreciated bydirect observation or as a finished product. Hence the role of the manager to possessskills and competencies of observing, comparing and correcting the processes thattake place in the led units, as well as competencies to appreciate people's contribution to achieving objectives, motivating them, implementing /using mechanisms for informing about results and subsequent cycles of activities. or here, decisive is the managerial competence of communication, which can be a defensive one, which provokes evaluation and judgment; desire for control; strategic andcalculated approach to the message by the subordinate; neutral approach; showingsuperiority; showing self-confidence; or a supporting one, which causes description;problem-solving orientation; spontaneity in conveying the message and reaction;empathic approach; recognition of equality between sender and receiver; arguing thecontent of the message. In the present paper we highlight some practical aspects ofcommunication between managers and subordinates based on the results of research:chief-subordinate relations and subordinate-chief, conducted on a sample of about200 people employed in employment, most of them in education.

PROVOCĂRILE ETAPEI CONTEMPORANE ȘI NEVOIA IMPERATIVĂ DE DEZVOLTARE A INTELIGENȚEI EMOȚIONALE LA ADOLESCENȚI

Author(s): Andreea Cristea Pleşea / Language(s): Romanian Publication Year: 0

This article reviews the literature on the skills of emotional intelligence to reduce stress, anxiety, fear, as well as the synthesis of scientific studies that have highlighted the mental pressure and challenges that adolescents go through during the coronavirus pandemic, as well as emphasizing the importance given to the support and emotional psychoeducation of adolescents to maintain mental health. The phenomenon of emotional intelligence is known worldwide and studied by many researchers. The data show that emotional education leads to academic performance, preventing problems, improving behavior or social relationships.

VALOAREA DIAGNOSTICĂ A METODEI APRECIERII OBIECTIVE ÎN IDENTIFICAREA CAZURILOR DE BULLYING LA ELEVII ADOLESCENȚI

Author(s): Rodica Popa / Language(s): Romanian Publication Year: 0

In the present study we aim to present the results obtained by using the method of objective appreciation, proposed by the Romanian psychologist Gheorghe Zapan (1957) in researching bullying behaviors in a class of students. The method proved to be a tool able to identify both aggressor (harassing) and victim students, producing results comparable to those obtained by the APRI BT questionnaire, developed by Australian researcher H. Parada (2000) and adapted to the Romanian school population by Cluj researchers. In the second part of the study we verified the method of objective assessment through the classic personality tests: EPQ and self-esteem scale (Rosenberg).

ОКАЗАНИЕ ИНДИВИДУАЛЬНОЙ ПСИХОЛОГИЧЕСКОЙ ПОМОЩИ УЧЕНИКАМ С ООП С ВЫСОКИМ УРОВНЕМ ТРЕВОЖНОСТИ

Author(s): Natalia Prisăcaru / Language(s): Russian Publication Year: 0

One of the most important problems is individual psychological assistance for students with special educational needs, who have a high level of anxiety. Teens with Special Educational Needs have problems in all spheres of their life. In this article, I propose some methods of working with teens to help them.

Performance in School Organizations – The Result of Efficient Internal Management Control

Author(s): Diana Nicoleta Georgescu,Ciprian Ionuț Joița,Constanta Popescu,Delia Mioara Popescu / Language(s): English Publication Year: 0

The educational changes in the Romanian pre-university education system over the last ten years have required the creation of internal mechanisms, articulated through an internal managerial control system in order to improve and maintain performance in all the basic compartments of the school organization. The success and the performance of a educational organization is based on many factors that take into account the scholars progress, the professional training of professors, the curriculum, but also the manager’s style and strategies that he applies at an institutional level. Despite controversy and doubt, internal management control is seen as an indispensable tool in performance management of modern organizations. The reason for this consists in management control treating the present problem for all the typologies: that there is certainty in the fact that managers, alongside with professors achieve performances in the behalf of the organization. In order for the relationship between the manager of the institution and his personnel to remain favorable, it is normal that the management to measure and control the performance of his employees. The present paper aims to create an internal radiograph within a preschool education institution in order to hierarchize performance indicators and / or identify influential factors to be achieved in order to obtain a performing school environment (for children, teachers and the entity manager). The paper/research begins with a presentation of the theoretical concepts, followed by an empirical research that is based on qualitative methods, and uses as an instrument the interview (applied to teachers, heads of departments, managers). The paper ends with a series of proposals, conclusions that can be implemented in various educational organizations.

Motivation and Management of Human Resources in Public Administration

Author(s): Silvia-Elena Iacob,Ayten Güler Dermengi / Language(s): English Publication Year: 0

Motivation has the potential to make a difference in terms of results both individually and organizationally. Motivation based on classical processes, such as the theory of hope, the theory of goal setting and the theory of equity. In the social context of governmental organizations, public values have the potential to infuse the value structures of organizations and individuals, leading to forms of prosocial motivation that focus on supporting the public interest and helping citizens. The management of human resources has evolved considerably since this function was named the Personnel Administration. Currently, organizations do not only manage resources, but focus in particular on the proper management of human capital. There are many aspects of human resources management, all of which are just as important for the development of an organization.

Spotrebiteľské správanie v kontexte vybraných socio-demografických charakteristík

Author(s): Tatiana Lorincová,Ivana Ondrijová / Language(s): Slovak Publication Year: 0

Consumer materialism is defined as the accumulation of property and subsequent exposure of this property to admiration. Compulsive consumer behavior is a compulsive activity aimed at uncontrolled shopping and consumption. Ethnocentric consumers consider purchasing foreign products to be a bad act in view of the impact on the domestic economy. Objectives. The aim of the contribution is to examine specific forms of consumer behavior in terms of gender and consumer education. Method. The research sample consisted of 160 respondents, namely 95 women and 65 men aged 18-65 (m = 35,621, SD = 2,578). For the research purposes, the Consumer Ethnocentric Tendencies Scale (CETSCALE) was used by Shimpa and Sharma (1987) to determine the level of consumer ethnocentrism. Consumer behavior was also found in two sub-scales inspired by Schiffman and Kanuk (2004), namely the subconscious of consumer materialism and the subconscious of compulsive consumer behavior. Results. Using t-tests for two independent samples were found statistically significant differences in the level of compulsive consumer behavior in favor of women. At the level of consumer ethnocentrism, consumer materialism and compulsive consumer behavior, there were no statistically significant differences in the secondary and higher education of respondents. Limitations. The limitation of research study is an occasional choice of research sample.

OBAVA Z KOMUNIKACE V CIZÍM JAZYCE VE VÝUCE

Author(s): Jaroslava Jelínková / Language(s): Czech Publication Year: 0

The aim of the study is to introduce the concept of foreign language communication anxiety and to outline studies dealing with this topic at the university level. The paper provides an overview based on data from sixteen studies that were included in the international databases Web of Science and Scopus in the range of the last nineteen years. Both quantitatively and qualitatively focused studies examine the concept of foreign language communication anxiety in relation to the personal characteristics of individuals and external variables, e.g. teacher’s personality or classroom dynamics.

Prežívanie strachu zo šikanovania v súvislosti s percepciou sociálnej opory od učiteľov a spolužiakov

Author(s): Maria Dědová / Language(s): Slovak Publication Year: 0

The paper deals with survival, fear and bullying behavior in school environment. Post reports on partial results of the research, which is part of an international project bullying at school as a process - social-cognitive analysis of class bullying. The sample consists of 302 students 6th grade of elementary school (145 boys and 157 girls). It refers to the relationship of perception of social support and survival fear of bullying. Social support was measured using The scale of child and adolescent social support (Child and Adolescent Social Support Scale-Revised; CASSS-R, Malecki et al., 2000), and for analyzing bullying behavior was used a shortened version of the questionnaire on bullying for primary school pupils ( Olweus, 2006) and adaptation in their peer nominations Guess Who (Guess who, Coie & Dodge, 1988). Research results suggest that teachers and classmates are important people who influence the survival rate fear of bullying.

Yeşil Psikolojik İklim ve Yeşil Davranış Niyeti İlişkisi

Author(s): Ali Erbaşı / Language(s): Turkish Publication Year: 0

İnsanoğlunun çevre üzerindeki tahrip edici etkileri, çevreyi odak noktasına alan tüm çalışmaları önemli hale getirmeye başlamıştır. Bu bağlamda örgütler de çevre odaklı yapılar oluşturmanın adımlarını incelemeye ve uygulamaya başlamışlardır. Örgütlerdeki çalışanların davranışlarını inceleyen örgütsel davranış alan yazını ise, örgüt içindeki çalışanların çevre dostu davranışlar sergilemesine odaklanmıştır. Son yıllarda örgütsel davranış alan yazınında yeşil konsepti üzerine yapılan araştırmaların önemli bir yere sahip olduğu görülmektedir.

Örgütsel Özdeşleşme, İşe Bağlılık ve İş Performansı Arasındaki İlişkiler: Savunma Sanayii Sektöründe Bir Araştırma

Author(s): Cenk TUFAN / Language(s): Turkish Publication Year: 0

This study, which was prepared based on Social Identity Theory and Self Classification Theory, examines the relationships between organizational identification, job involvement, and job performance variables in a sector such as the defense industry, which hosts a qualified workforce and highly educated employees. It also examines the mediating role of job involvement in the relationship between organizational identification and job performance. In this study, it is assumed that employees who identify with their organizations will cause an increase in individual job performance through positive behaviors and attitudes such as job involvement. For this reason, a survey was conducted on the employees of small-scale private enterprises operating in the defense industry in Ankara. According to the findings, organizational identification affects job performance positively and significantly. In addition, organizational identification positively and significantly affects job involvement; It has been found that job involvement has a positive and significant effect on job performance. The study also concluded that job involvement has a mediating role in the relationship between the organizational identification of the employees in the defense industry and their job performance. From these findings obtained from the research, it is concluded that organizational identification and job involvement are the antecedents of individual job performance.

Çalışma Yaşamında Bilgi Uçurma (Whistleblowing)

Author(s): Gül Bilen / Language(s): Turkish Publication Year: 0

Whistleblowing is defined as the conscious revealing and disclosure of unethical or criminal situations occurring within the organization by the member or members of the organization (Cross and Tiller, 1998). The concept of whistleblowing has gained importance with the emergence of scandals in large and powerful enterprises, institutions and organizations, especially in recent years. Organization members who engage in whistleblowing behavior may naturally conflict with their organizations, other organization members and managers and remain silent. In this silence, unjust, unfair and illegal situations in the organization can become widespread (Near and Miceli, 2013). Therefore, whistleblowing is protected by different laws in different countries in order to support the members of the organization to take action without hesitation (Kaptein, 2011). However, in order for whistleblowing to be implemented and carried out effectively in the organization, the members of the organization must know the internal politics and ethical rules well and be knowledgeable and conscious about this issue (Miceli and Near, 1992). As a result, the concept of whistleblowing is an extremely important concept in terms of revealing unfair and erroneous situations in organizations and ensuring justice within the organization. However, members of the organization must be careful and act in accordance with the law when deciding whether or not to engage in whistleblowing. In this book chapter, information about the emergence of the concept of whistblowing, its reasons and its importance in terms of working life will be given.

İş Hayatında Temaruz

Author(s): Ebrar Ilıman Yaltagil / Language(s): Turkish Publication Year: 0

The concept of malingering, which means false illness, is not only an issue that should be addressed by the field of psychiatry, but also an important issue that should be examined for businesses. This concept, which is difficult to detect, is seen as a situation where employees take shelter in order to escape from work. The concept of malingering, which is defined as consciously pretending to be sick, exaggerating or triggering the disease for an identifiable secondary gain, has become an important problem in business life within the framework of its causes and effects. Malingering in business life can be due to personal reasons as well as to reasons arising from the business environment. Many empirical studies show that malingering; health complaints, perceived workload, working conditions, ergonomic defects, negative employee-manager and employee-employee relations, health status of individuals, age, migration history, job and income satisfaction, size of the institution they work for, and existence of a fixed-term employment contract. reported to be significantly related to its properties. The effects of malingering are manifested in the form of turnover, continuous payment of absent employees, inadequate use of labor, productivity losses, customer dissatisfaction, increased administrative costs, high turnover costs, reductions in workforce morale, and heavier workloads. The increase in malingering is not only harmful to organizations in the long run, but also brings a burden to the state and society. Despite all this importance of the subject, it is seen that studies in the field of health are intensively carried out, although scientific statistics on malingering in enterprises cannot be reached. In this context, it is thought that it is important to know the concept in detail.

Unveiling the Influence of Leader Narcissism on Workplace Stress and Organizational Communication: Insights from the Information Technology Sector

Author(s): Begüm Al / Language(s): English Publication Year: 0

This study delves into the intricate relationship between leader narcissism, stress levels, and organizational communication, providing insights into the dynamics of contemporary workplaces. Utilizing a sample survey conducted within an information technology department, participants assessed leader narcissism, job stress, and organizational communication through comprehensive questionnaires. The findings illuminate the positive correlation between the "exploitativeness" dimension of leader narcissism and the "work-family conflict" sub-dimension of job stress, as well as the "feedback" sub-dimension of organizational communication. Similarly, a positive association emerged between the "superiority" dimension of leader narcissism and the "critical communication" sub-dimension of organizational communication. Conversely, a negative relationship was observed between the "self-sufficiency" dimension of leader narcissism and the "information sharing" sub-dimension of organizational communication. Moreover, a statistically significant negative correlation was identified between the "authority" dimension of leader narcissism and the "role ambiguity" sub-dimension of job stress, while a positive relationship was detected with the "role stress" sub-dimension. These empirical findings underscore the nuanced effects of leader narcissism on job stress and the quality of organizational communication within the workplace. These significant insights offer valuable implications for leadership practices and organizational communication strategies, empowering organizations to address the challenges associated with leader narcissism. The scholarly contribution of this study advances the field of organizational behavior, providing actionable recommendations for leaders and managers striving to cultivate a conducive work environment.

Sosyal Değişim Teorisi Bağlamında Örgütsel Vatandaşlık Davranışına Tarihsel ve Politik Bir Bakış

Author(s): Özge Mehtap / Language(s): Turkish Publication Year: 0

In today's post-modern world, where uncertainty and chaos prevail, rule-based hierarchical organizations are giving their place to businesses where expert power and knowledge, and therefore people, are more important. In these new structures, where continuous change is required, the effect of individuals' behaviors within the organization on performance and the importance of directing these behaviors in a positive way increase even more in order to manage individuals and institutions. In this study, the concepts of organizational citizenship behavior and organizational politics, which are two important research areas of the organizational behavior literature, are discussed over the relationship between each other and on the basis of Social Exchange Theory. Although research on politics in the management literature has increased in recent years, it does not receive the importance it deserves. Researches generally associate politics only with manipulation and behavior aimed at protecting the interests of managers or management. This negative perception leads to an incomplete understanding and explanation of the organizational politics. But political behavior includes both positive and negative behaviors. The policies implemented by the managers and the political behaviors they exert are closely related to the potential and existing organizational citizenship behaviors of the employees. In the context of the Social Exchange Theory, it is seen that the citizenship behaviors of the employees increase to the extent that the managers meet the expectations and needs of the employees.